About Pelican Parcels

Pelican Parcels is a Sussex-based charity established in 2018 which aims to ensure that local families and carers have the essentials for their families. The charity is growing at an incredible rate and demand for our services is high. In the first year we supported over 500 children and pregnant mums and by the end of 2023 that number had risen to impacting 7,337 babies, children and families. We envisage the demand for our service will continue to grow.

About this role

In this newly created role, Pelican Parcels is looking for someone to coordinate the re-gifting of pre-loved baby and children’s items onto other families. To allow us to do that, we need a steady flow of good quality donations which need to be checked, sorted and organised by the Pelican team within our warehouse, in order to be ready to go out to families.

We are looking for someone who is willing to get stuck in, to maintain operations, identify improvements and suggest practical solutions. You will be able to work cooperatively with staff and volunteers but also be self-motivated and proactive about managing your own workload. The person we need will have to have great interpersonal and communication skills.

Importantly, we are looking for someone who can demonstrate they are passionate about wanting to help local children and families living in poverty.

Job Details

Salary: £12,064 per annum for 16 hours p/w (FTE £28,275)

Hours Monday to Thursday 1.30pm-5.30pm

Annual leave: 28 days including bank holidays, pro-rated. Plus the charity closes for Christmas and these additional days are given as extra.

Location: Units 1-2 Manor Industrial Estate, Newtown Road, Hove, BN3 7BA

Probation period: 3 months

Reporting to Head of Operations

Operations

• Coordinate the day-to-day running of the warehouse including sorting, washing, packing, monitoring stock requirements, maintaining accurate records and disposal of unsuitable items

• Responsible to the Head of Operations for oversight of stock, ensuring it is stored in a neat and safe manner, maintaining good stock levels. 


• Maintaining a clean and safe environment and undertaking a weekly clean of all warehouse and office areas

• Co-ordinate process for receiving donations and respond to email donation enquiries

• Keeping track of bulk stock requirements , spare parts and replacement items

• Responsible for coordinating and cost effectively sourcing adequate consumables as required for operations

• To communicate low stock items for wish-lists

• Responsible as keyholder for unlocking/locking up the site securely

Referrals

• On a daily basis, ensure referrals are organised by priority and ready for packing with Head of Operations

• Print and prepare new referrals documentation for processing and fulfilment

• Responsible for checking outgoing parcels

• Ensure referrals are prepared and packed to best meet the needs of the families based on available stock

• Manage the referrals collections process and close out collected referrals accurately within internal systems.

• Manage the referrals inbox and respond to queries as appropriate

People

● Work closely with other Operations Coordinator to ensure smooth handover and running of daily activities

● Responsible for ensuring volunteer sessions are professional, productive and fun and that volunteers are appropriately thanked for their time

● Coordinate new volunteer training with Head of Operations

● Responsible for allocating and supporting volunteers to understand and achieve all tasks required

● Ensuring volunteers remain engaged and motivated and understand Pelican Parcels’ values and objectives

● Help manage volunteer rota with Head of Operations, Operations Coordinator and Volunteer Coordinator to ensure adequate resourcing levels on a weekly basis

Health and Safety

● Responsible, with Head of Operations and the other Operations Coordinator for all aspects of Health and Safety within the premises, ensuring safe working practices at all times and the safety of employees and volunteers.

● Responsible First Aider on site (subject to training).

● Fire Marshal responsibilities (training will be given).

● Recording and reporting on H&S incidents and cascading to line management, where appropriate.

Skills and Experience 

We are looking for a highly motivated person to join our team who demonstrates the following qualities:

● Calm, compassionate, friendly, sensitive, and sensible approach

● Excellent at juggling multiple priorities and deliverables

● Demonstrates responsibility, reliability, and integrity

● Non-judgemental, empathetic attitude

● Passionate about helping children living in poverty

Essential skills

● Time management skills with the ability to prioritise workloads and multi-task effectively

● Excellent communication skills

● Strong organisational skills

● Methodical and proactive

● Good attention to detail

Desirable skills

● Volunteer management experience or experience of working with volunteers

● Experience of working within a warehouse and in operations

● Experience (direct or indirect) of living in poverty or as a single parent

We are committed to building a team that reflects the communities we serve and welcome applications from people of all backgrounds. We welcome applications from everyone, even if you don’t meet all the essential criteria please do still apply. 

To apply, please send a cover letter (no longer than 2 A4 pages) and a CV to elaine@pelicanparcels.org.uk with the subject heading ‘Application to Operations Coordinator’. 

📆 Application deadline: Friday 17th July, 5pm
👩‍💼 Interviews: 27th – 30th July