Frequently Asked Questions
How can I drop off items?
You can drop items to us on our donation days at our Industrial House office. Check the How to Donate section for upcoming opening times.
Where are you?
Our office address is Unit 9, Industrial House, Conway Street, Hove, BN3 3LW. Click here for a map.
Do you collect items?
As we are run by volunteers we are unable to offer a collection service. However, our offices in central Brighton are very accessible by bus, train and car.
What about safety standards?
There are some mandatory safety standards for particular items such as: prams/buggies, cots/cotbeds and highchairs.
You may like to check this product safety checklist to ensure your donation meets current safety standards
I'm interested in volunteering with you
We’d love to have you – there’s always plenty to do and the more helpers the better! Please email info@pelicanparcels.org.uk for a volunteer application form.
Do you have a list of items ?
Yes please see this list of items we can rehome.
Why do you need money when you're jut recycling items?
There are big running costs to having our wonderful building where we can receive, store and sort all the donations. Also in addition to the rent and utilities, Pelican Parcels also pays for other items such as new mattresses for cots and cotbed, or for formula and nappies and a range of other items. It all adds up!
Should I clean my pram or highchair before donating it to you?
Yes please! We are a small team and if donated things arrive clean and ready to go then that speeds up the process of helping families.
I have a other furniture (sofas, table and chairs etc) I would like to donate...
We can recommend that for these items you contact Emmaus – a charity that helps the homeless.
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